Shipping policy
At present, we don't accept any orders outside the United States.
Order Processing time: 1-2 Days
Shipping time:
- Standard shipping usually takes 3-5 business days (Free shipping)
- Expedited delivery service (up charge $59.9 per order), the default shipment is every Mon, Wed and Fri.
- Customized order: standard shipping in 25 to 30 business days.
Order to Hawaii, Puerto Rico, the Virgin Islands, Alaska, we have to up charge $110 freight costs per order.
Damaged in Transit Exchange Policy
Inspect Upon Delivery: Please inspect the package before signing for it or immediately upon receipt if a signature is not required.
Document the Damage: Please take clear photos and/or videos showing:
- The external shipping box with any dents, tears, or water damage.
- The internal packaging and how the item was secured.
- The damaged product itself from multiple angles.
- Any visible serial numbers or order shipping labels.
Do Not Discard Anything: Keep all original packaging (outer box, inner inserts, packing slips). The carrier may need to inspect it.
Contact Customer Service Team: Please report the damage directly to us (not the shipping carrier) within 24 hours of delivery.
Replacement: We will provide a pre-paid return shipping label for the damaged item. And will ship out a new replacement item immediately at no cost.