Refund policy
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Return & Refund Policy:
If you are unsatisfied with your product, you can enjoy a 30-day return time since purchased.
Please ensure items are returned in original packaging including hang tag, plastic bag and box.
To simplify your return, we provide a pre-paid shipping label and will charge return label fee of $29.99. Or customer could use their own shipping label, please contact customer service team to check the return address and procedure.
Returns caused by quality issues, incorrect delivery, and transportation problems will be covered by Ask Echo Golf.
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Exchange Policy:
Exchanges are always on us. If you're just swapping for a different color, we'll waive the shipping fees both ways.
Please be aware of that the following situations are not eligible for the exchange policy:
Customized or personalized products.
Any used products or miss its original packaging materials.
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Damaged in Transit Exchange Policy
Document the Damage: Please take clear photos and/or videos showing:
- The external shipping box with any dents, tears, or water damage.
- The internal packaging and how the item was secured.
- The damaged product itself from multiple angles.
- Any visible serial numbers and order shipping labels.
Do Not Discard Anything: Keep all original packaging (outer box, inner inserts, packing slips). The carrier may need to inspect it.
Contact Customer Service Team: Please report the damage directly to us (not the shipping carrier) within 24 hours of delivery.
Replacement: We will provide a pre-paid return shipping label for the damaged item. And will ship out a new replacement item immediately at no cost.
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Holiday Extended Return Policy:
Purchase Coverage: Items bought between November 1st and December 31st are eligible.
Extended Deadline: The return deadline is pushed to January 31st of the following year.
Standard Policy Applies: All other aspects of the return policy usually still apply.
If you need to return or exchange a product, please contact our customer service team at support@askechogolf.com., who will provide you with further guidance and assistance.
Items sent back to us without first requesting a return will not be accepted.